Business Process Transformation professionals committed to creating unique value and competitive advantage for every client partner, either small or large.   By combining Proven Expertise,  Continuous Process Improvement / Best-Practice, Technology Innovation, and Global Multi-Lingual/Multi-Cultural capability we deliver on high-value customer engagement/contact center solutions which:

    Create  competitive advantage and loyalty through excellence-in-service
	Reduce cost through Process Improvement / Best-Practice and Technology Innovation
	Deliver Top-line revenue impacts through an industry leading retention and sales practice
	Maximize technical support / remote diagnostic value though First-Contact-Resolution, Service/Product Trending, and agent knowledge 
	Provide service impact across the globe in nearly every language/culture 
	Mitigate risk with proven process and execution

Our team crafts agile service / support solutions that transform the customer service/support environment delivering measurable business outcomes.

What does this mean?

NexxLinx deploys a fully dedicated, motivated team of client advocates, from agent to program director. We manage each customer contact as an opportunity to evaluate customer preferences and expectations in order to improve the underlying business process. We reward our team for improving your business through gamification and incentives.

Several qualities clearly differentiate us from the standard, “shift the work to cheaper locations” outsourcer:

	We stand behind our solutions by committing to innovation and improvements that provide year-over-year improvements to service cost / customer satisfaction
	We provide rapid time-to-value  and business agility allowing our partners leverage Real-time change for competitive advantage and Shareholder Value
	We earn a Trusted-Advisor relationship with clients

Outsourcing

NexxLinx

The Orono office likely focuses on operational support, quality training, and facility management for corporate efficiency.

Orono

NexxLinx's headquarters in Atlanta, GA, United States

The Jacksonville office serves as a customer support hub, focusing on call center operations to assist clients efficiently.

Jacksonville

Craig Mento

Jerry Anthony

The Customer Support Team at NexxLinx is responsible for delivering exceptional customer service and technical support through various channels. The team comprises Call Center Representatives, ACD Agents for Unify, Customer Service Reps, and Retention Specialists, all focused on maximizing first-contact resolution and enhancing customer satisfaction. They leverage technology innovation and continuous process improvement to address customer inquiries, troubleshoot issues, and provide valuable feedback to improve client processes and service offerings. Through their efforts, the team aims to foster customer loyalty, reduce service costs, and drive top-line revenue impacts for NexxLinx’s diverse client partners.

Customer Support Team

The Operations and Technical Support team at NexxLinx is responsible for managing the day-to-day operations and providing technical assistance to ensure seamless client and customer interactions. This team works collaboratively to implement process improvements, technology innovations, and best practices. Their roles range from administrative support and technical project management to facilities management and multi-lingual technical support, all aimed at enhancing service delivery, increasing efficiency, and ensuring high customer satisfaction.

Operations and Technical Support

This department is responsible for ensuring the quality and effectiveness of products and training initiatives within the organization.

NexxLinx

Org chart

Teams

Customer Support Team

Operations and Technical Support

Quality Assurance

Offices

NexxLinx

Org chart

Teams

Customer Support Team

Operations and Technical Support

Quality Assurance

Offices

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