NexxLinx
Samuel Farley has extensive experience in technology and team management, currently serving as a MAC Tech at NexxLinx since November 2003, where responsibilities include performing basic and advanced moves, adds, and changes on various phone systems, including Siemens and HiPath models. Prior to this role, Samuel worked as a Team Lead at RGIS Inventory from June 2001 to September 2003, overseeing teams responsible for physical inventories in retail environments. Additionally, Samuel completed an internship in IT/Desktop Support at Husson University from September 2002 to May 2003, gaining hands-on experience in cable management, software installation, and user training. Educational background includes a Bachelor of Science in Computer Information Systems from Husson University and studies at the University of Maine.
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NexxLinx
Business Process Transformation professionals committed to creating unique value and competitive advantage for every client partner, either small or large. By combining Proven Expertise, Continuous Process Improvement / Best-Practice, Technology Innovation, and Global Multi-Lingual/Multi-Cultural capability we deliver on high-value customer engagement/contact center solutions which: Create competitive advantage and loyalty through excellence-in-service Reduce cost through Process Improvement / Best-Practice and Technology Innovation Deliver Top-line revenue impacts through an industry leading retention and sales practice Maximize technical support / remote diagnostic value though First-Contact-Resolution, Service/Product Trending, and agent knowledge Provide service impact across the globe in nearly every language/culture Mitigate risk with proven process and execution Our team crafts agile service / support solutions that transform the customer service/support environment delivering measurable business outcomes. What does this mean? NexxLinx deploys a fully dedicated, motivated team of client advocates, from agent to program director. We manage each customer contact as an opportunity to evaluate customer preferences and expectations in order to improve the underlying business process. We reward our team for improving your business through gamification and incentives. Several qualities clearly differentiate us from the standard, “shift the work to cheaper locations” outsourcer: We stand behind our solutions by committing to innovation and improvements that provide year-over-year improvements to service cost / customer satisfaction We provide rapid time-to-value and business agility allowing our partners leverage Real-time change for competitive advantage and Shareholder Value We earn a Trusted-Advisor relationship with clients