Dianne Scott

Dianne Scott is a seasoned IT professional with significant experience in client services and application management. Currently serving as Senior Manager of IT Client Services at NFI since March 2020, Dianne manages customer escalations, oversees ticket management, and leads vendor relationships while identifying process improvement opportunities. Previous roles include Senior Application Administrator at NextGen Healthcare, where Dianne supervised SaaS operations and mentored team members, and various positions at Merck and Prudential Financial, focused on litigation support and infrastructure analysis. Dianne holds a Bachelor of Business Administration in Organizational Management from Gwynedd Mercy University, with additional studies completed between 2003 and 2022.