Abigail Fry

Abigail Fry has a strong background in complaints and client experience management. Abigail currently serves as the Head of Complaints at NFU Mutual. Prior to this, they held various roles at Barclays, including Head of Complaints for the Private Bank and Head of Client Insight for the Private Bank. In these roles, they oversaw teams responsible for conducting qualitative and quantitative research, defining strategic insight models, and recommending changes to improve the client experience. Additionally, Abigail has experience as a Client Experience Manager for Barclays Overseas Services and Private Bank, where they developed and implemented the customer experience strategy. Abigail has also worked as a Business Manager in the Chief of Staff Team, a Quality Assurance Team Manager, an Executive Complaint Handler, and a Fraud Complaint Handler/Debit Card Team member at Barclays.

Abigail Fry completed their Master's degree in Political and Social Theory from Birkbeck, University of London from 2020 to 2022. Prior to that, they earned their Bachelor of Applied Science (BASc) in Economics from the same institution, studying between 2014 and 2018.