Will Roberts

Will Roberts is an experienced IT professional currently serving as the IT Technical Operations Manager at NFU Mutual since November 2020, leading functions in Problem Management, Technical Engineers, UiPath Automation, and Tooling & End User Experience. Previously, Will held the position of IT Technical Operations Team Leader, focusing on ServiceNow, Tooling, and Automation, and worked as an IT Service & Performance Monitoring Engineer. Prior experience includes serving as the IT Operations Support Lead at TTS NETWORKS LIMITED, where Will managed service assurance and implemented telephone systems, and as an IT Infrastructure Engineer and IT Operations Support Engineer at Leek Building Society, focusing on network changes and service desk support. Will holds a Foundation degree in Information Technology from 3aaa Apprenticeships (2016-2017).