Ken K.

Ken K. has extensive experience in IT Service Management and Change Management, currently serving as a Change Manager at National General Insurance Co. PJSC since March 2023. Previously, Ken held roles including ITSM Process Leader and Change Manager at ITSM Process Leaders and ITSM Process Leader at SmileDirectClub, where responsibilities included corporate-wide IT service management process implementation and major incident management. Ken's experience also encompasses positions at Novant Health, Fujitsu America Inc., Mission Health, Dell, Mountain States Health Alliance, and Hewlett-Packard, focusing on ITIL best practices, incident and problem management, and quality assurance in change management. Ken possesses a background in mass communications and engineering technology, with education from the University of West Georgia and CCAF.