Ken K. has extensive experience in IT Service Management and Change Management, currently serving as a Change Manager at National General Insurance Co. PJSC since March 2023. Previously, Ken held roles including ITSM Process Leader and Change Manager at ITSM Process Leaders and ITSM Process Leader at SmileDirectClub, where responsibilities included corporate-wide IT service management process implementation and major incident management. Ken's experience also encompasses positions at Novant Health, Fujitsu America Inc., Mission Health, Dell, Mountain States Health Alliance, and Hewlett-Packard, focusing on ITIL best practices, incident and problem management, and quality assurance in change management. Ken possesses a background in mass communications and engineering technology, with education from the University of West Georgia and CCAF.
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National General Insurance Co. PJSC
NGI is one of the leading composite insurers in UAE, recognized as a fully accredited National Insurer, publicly quoted and listed on the Dubai Stock Exchange, having financially sound and prominent Emirates NBD and Commercial Bank of Dubai as key shareholders and rated “A-(Excellent)” by AM Best. NGI offers multiple ranges of products and expertise including but not limited to Motor, Marine, Property & Casualty, Construction, Engineering, Life Protection, Savings, Investment, and Health/Medical Insurance. Our reinsurance partners include Hannover Re, Generali, CCR & SCOR.