Jesus Hernandez

Jesus Hernandez is an experienced Senior Bilingual Platform Support Engineer at Niantic, Inc. since November 2021, previously holding the position of Platform Support Engineer. Prior roles include Technical Support Engineer at Splashtop Inc., where responsibilities involved issue triaging and client support through Zendesk, and facilitating interdepartmental communication. Experience also encompasses roles as a Glass Room Ingenius at Mozilla, UI Programmer at Paraducks, and Research Assistant focusing on Japanese board game localization at the University of California, Santa Cruz. Additional contributions include event technical support as a College 9/10 Tech Crew Member and producing a game titled 1776, managing features and team health. Hernandez holds a Bachelor of Science in Computer Science with an emphasis on Computer Game Design from the University of California, Santa Cruz, and a completion certificate in Japan Studies from International Christian University.