At nib we believe health insurance should be easy to understand, easy to claim on and above all great value. We offer health insurance you can actually use. It’s our ‘keep it simple’ philosophy and it influences everything from product design, to claiming and customer service. 

nib was launched in New Zealand in October 2013 having acquired TOWER Medical Insurance Limited at the end of 2012. We now cover more than one million people across Australia and New Zealand. 

We have over 60 years’ experience in providing health insurance. At nib, we are passionate about driving innovation and growth in the health insurance market and are always looking for new opportunities to grow our business, connect with our customers and outperform our competitors.

Health Insurance

nib New Zealand

Rob Hennin

Kelly Grace

Ian Sargeant

Alvin Soh

Dave Hartland

Belinda Bartlett

Bryan Munro

Sarah McBride

Mark Fitzgibbon

Mark Aue

Hanne Janes

Anne Loveridge

The Customer Experience Team at nib New Zealand is dedicated to ensuring that every aspect of the customer journey is seamless and enjoyable. This team focuses on enhancing service quality, streamlining claims processes, and implementing customer feedback to drive continuous improvement. By leveraging their expertise in strategy and quality analysis, they aim to create a user-friendly experience that aligns with nib's commitment to simplicity and value in health insurance.

Customer Experience Team

Finance and Business Operations Team

Technology and Development Team

Customer Experience Team

About

Team members

Other teams at nib New Zealand

Finance and Business Operations Team

Technology and Development Team