Susie McConnell

Susie McConnell is an experienced professional in customer support and product management, with a strong background in leading multi-channel customer care operations, workforce management, and process improvements. Susie has successfully implemented quality assurance programs, created agent scorecards, and managed vendor relationships. Susie is dedicated to enhancing customer experience and driving business change through data-driven strategies and initiatives. With a Bachelor's degree in Business Management, Susie brings a wealth of knowledge and expertise to their roles in various companies such as Nice-Pak Products, Inc., One Click Ventures, RCI | Vacation Exchange, and AT&T.