Adam Rosenow is an experienced professional in service delivery and availability management, with a background in managing large-scale client relationships and technical support. At Mattersight Corporation, Adam served as Service Delivery Manager for a Fortune Top 10 client, overseeing service delivery. Adam's tenure at IBM included multiple roles, such as Availability Manager and Advisory IT Specialist, where Adam provided proactive support to major healthcare accounts and led teams in incident management. After Mattersight's acquisition by NICE, Adam continued the role of Service Delivery Manager before being promoted to Manager of Service Delivery Management, where responsibilities included managing the service delivery team. Adam holds a Bachelor of Arts in Information Technology from DePaul University.
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