Alan Walsh

Alan Walsh is an experienced professional in the field of customer interaction and call center management, currently serving as Portfolio Value Principal at NICE Ltd since May 2021, where strategic purchase decisions are advised to enhance operational transformations and customer service interactions. Previously, Alan held the position of Vice President of Interaction Analytics at Teleperformance, USA, from October 2014 to May 2021, specializing in speech and text analytics to elevate customer service across various channels. With a strong consulting background, Alan led significant projects at ADWalsh Consulting and Innovapost, focusing on technical service desk integration and call center optimization. Earlier roles at Mitel, Brogan Inc., and Nortel involved marketing and account management, showcasing Alan's multifaceted expertise in customer interaction solutions. Alan holds a Bachelor of Commerce in International Business from the University of Ottawa and prior education in avionics technology from Centennial College.