Bob McAndrew is an experienced IT and telecommunications professional currently serving as an Incident Manager for NICE, where they manage cloud incidents and coordinate internal responses to enhance resolution times. Previously, Bob held various roles at BT and Ezeehelp Ltd, contributing to product development and providing technical consultancy. They also worked as a Problem Analyst at Service Birmingham, where they developed and maintained problem management processes and ensured customer satisfaction. With a strong commitment to professional development and customer-focused solutions, Bob excels in communication and relationship building within the IT landscape.
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