Carolyn Vazquez

Carolyn Vazquez is an experienced professional in quality assurance and customer support, currently serving as the Lead Quality Assurance Engineer for Proactive AI Agent and Manager of Customer Support for NICE CXone SmartReach/ContactEngine at NICE since September 2021. Prior to this role, Carolyn held various positions at ContactEngine, including Senior Customer Support Manager and Customer Success Manager, from September 2018 to September 2021. Carolyn also worked at Meridian Knowledge Solutions as Manager of the Customer Care Center and Customer Support Specialist, as well as held positions as an Afterschool Counselor at Master Lee's Martial Arts and Team Manager at AT&T, focusing on customer service and receivables management. Carolyn earned a Bachelor of Business Administration in Computerized Information Systems from the University of Puerto Rico-Mayaguez, following an education that included a high school diploma from Dr. Jose M. Lazaro High School.