Chico Hipolito is a seasoned professional with over 18 years of experience in the BPO and ITO industries, currently serving as the Director of Global Technical Support at NICE. Previously, they held leadership positions at prominent companies including CWT, IBM, and SolarWinds, where they excelled in IT service management, incident recovery, and personnel development. Chico's educational background includes a Bachelor of Science in Computer Science and various leadership programs from institutions such as the Asian Institute of Management and NUS Business School. Known for their people-oriented leadership and commitment to operational excellence, they have significantly contributed to improved customer experiences and high-performing teams throughout their career.
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