Becky Allen is an experienced professional in the IT and customer support sectors, currently serving as the Director of the Customer Support Organization at OpenText since November 2018, following a role as Sr. Manager of Service Delivery SMB. Previous positions include Sr. Project Manager for Operations Support at Carbonite and IT Service Desk Director at Progressive Finance, where technical service support teams were developed. Becky's extensive experience also includes various roles at SUPERVALU, Albertsons, and American Stores, encompassing management, team leadership, and technical support. Educational qualifications include an M.B.A. and a Graduate Project Management Certificate from the University of Phoenix, along with a BS in Business Management in Information Systems.
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