Kristie Odonnell

Kristie O'Donnell, MBA, MAPHI, is an accomplished professional with extensive experience in customer service automation and behavioral analytics. Currently, Kristie serves as the Director of Product Pre-Sales Engineering at NICE, focusing on customer service automation and AI routing solutions. Prior to this role, Kristie held various leadership positions at Mattersight Corporation, including Vice President of Solutions Architecture, and played a key role in enhancing predictive behavioral routing and analytic solutions. Earlier career experience includes positions at eLoyalty, Spectrem Group, and American General Life Companies. Kristie holds an MBA in Finance and Management and a Master's in Human Performance Improvement Technology from Roosevelt University, along with ongoing executive education at Wharton.