Mickelle Schrank

Mickelle Schrank is an experienced professional in customer success and workforce management, currently serving as Manager of Product Customer Success at NICE since July 2024, where focus is on delivering exceptional experiences in Workforce Engagement Management. Prior to this role, Mickelle was the Customer Adoption Manager at Playvox from December 2021 to July 2024, leading a team of onboarding consultants to enhance customer experiences. Earlier positions include Customer Success Manager at Agyle Time and Customer Service Manager at Apple Leisure Group, where Mickelle emphasized onboarding, team development, and operational excellence. Previous experience also includes serving as Manager of Workforce Optimization at Kohl's and Senior Business Analyst at Washington Mutual Home Loans, demonstrating a strong background in analytics and strategic planning. Mickelle holds a Bachelor's degree in Criminal Justice/Police Science from the University of Wisconsin-Milwaukee and is certified in Workforce Management from Benchmark Portal.