Raymond Capino is an experienced IT professional with over two decades in the field, currently serving as an IT Service Ops Engineer at NICE inContact since June 2012. Key responsibilities include resolving issues with third-party service providers, managing software updates, setting up NOC monitoring, and coordinating project-related tasks. Previously, Raymond held roles such as Server Administrator and Desktop Support Technician, with a strong focus on server management and end-user support. Additional experience includes a tenure as Senior Technical Consultant at Mannasoft Technology Corporation, leading a technical support team, and various IT positions at Maersk and other organizations involving hands-on technical support and system management. Raymond holds a degree in BSBA-Management Information Systems from AMA Computer College.
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