Sumegh Patil is an experienced professional in the technical support field, currently serving as the Director of Technical Support at NiCE since August 2025. Prior to this role, Sumegh held the position of Senior Manager of Technical Support at Avalara for a brief period in 2025 and at Salesforce from January 2020 to February 2025, where significant achievements included the expansion of the Global Support team in India and the establishment of a cloud support team. Sumegh's career began at Symantec, where a notable tenure from September 2005 to January 2020 involved various management roles, overseeing support engineers and managing incident resolution processes. Early experience includes a position as a Customer Service Associate at Wipro, focusing on airline reservations. Sumegh holds a PGDBM in Business Administration and Management from Savitribai Phule Pune University.
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