Tony Jensen is a seasoned professional with extensive experience in technical account management and service delivery within the telecommunications and SaaS industries. Currently serving as Senior Technical Account Manager at NICE since August 2018, Tony advocates for clients and oversees technical accounts for Nexidia and Mattersight solutions. Prior to this role, Tony was the Service Delivery Manager at Mattersight Corporation, orchestrating the delivery of SaaS analytics solutions and managing change through ITIL practices. Tony's career also includes leadership positions at Technology Solutions Group, where responsibilities spanned from managing Avaya telecommunications networks to supervising solutions engineering and field engineers. Tony's foundational years included various roles at Medlin Communications and Maxim Communications, culminating in a BA in Mass Communications/History from Illinois State University.
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