Keerthika Hariharan

Keerthika Hariharan is a seasoned operations professional with extensive experience in managing large teams and a solid background in customer service and compliance. Currently serving as Senior Manager Operations at Nielsen since December 2021, Keerthika oversees the social media escalation team within Nielsen Sports, leading a team of 140 associates. Prior experience includes positions at ICICI Lombard General Insurance, where responsibilities involved managing email, voice, and chat profiles while ensuring SLA compliance, and at J.P. Morgan, where Keerthika focused on KYC and AML processes. With a foundational career at HSBC, Keerthika handled compliance operations, managing AML teams and ensuring adherence to regulatory requirements. Initial roles included risk management at Ivy Comptech and customer service representation at GECIS. Keerthika holds a Bachelor’s Degree in BSc Computers from Dewan Bahadur Padma Rao Modiliar Degree College for Women, completed in 2005.