David Silva is an experienced ServiceNow DevOps leader with over 10 years of IT experience, including 5 years as a ServiceNow consultant and developer. They have successfully implemented and managed various ITSM tools and modules while following ITIL principles and ServiceNow best practices. Silva has held positions at companies such as Anumex, Wipro, and Nike, leading projects focused on service delivery enhancement and scalability. They earned a B.S. in Computer Systems for Management from Tecnológico de Monterrey.
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