Sandra Monteiro

Sandra Monteiro possesses extensive experience in customer service and advocacy, currently serving as a Customer Service Analyst at NILIT LTD since May 2022. Prior to this role, Sandra held the position of Lawyer at Sandra Monteiro Advocacia from April 2015 to May 2022 and specialized in customer service at Rhodia Poliamida e Especialidades Ltda from August 1994 to March 2015. Additional experience includes serving as Customer Service Supervisor at Grupo Bonfiglioli and as Cashier in Charge at Banco de Montreal. Sandra's educational background includes ongoing studies in Law at Centro Universitário FMU | FIAM-FAAM and completed degrees in Administration from PUCC and Pontifícia Universidade Católica de São Paulo. Key competencies include strong coordination of customer service operations, training program execution in SAP, and collaboration with commercial and supply chain managers to optimize client satisfaction.