Joseph Carlson

Joseph Carlson is an accomplished professional with extensive experience in client success and customer experience management. Currently serving as the Client Success Program Director at Nimble Solutions since November 2025, Joseph previously held the position of CX Program Manager at Optum, where Joseph managed initiatives for seven solution areas exceeding $100M and developed key customer experience best practices. Joseph's prior roles include CX Program Manager and Client Relationship Specialist at Change Healthcare, where Joseph implemented risk management processes and led health system assessments. With a strong background in sales and marketing, Joseph also excelled in ticket sales management at the Minnesota Timberwolves and Green Bay Blizzard, consistently exceeding sales targets. Joseph holds a Bachelor of Business Administration in Marketing from the University of Wisconsin–Oshkosh.