Fernando Galvan

Fernando Galvan is an experienced professional in billing support and operations management, currently serving as a Billing Support Coordinator at NinjaOne since June 2023, where responsibilities include resolving customer inquiries and managing ticket queues. Previously, Fernando worked as an Operations Lead at New Generation Excavations, implementing process improvements that enhanced invoicing accuracy and led to a significant revenue increase. As an Operations Coordinator at Veryable, training clients and utilizing data analysis skills contributed to better client KPIs. Earlier experience at Envision Physician Services as a Billing Coordinator involved optimizing billing processes, while roles at UnitedHealth Group and Carenet Healthcare Services focused on compliance training and employee engagement. Fernando began a career in banking at Chase, progressing from Teller to Risk Operations Analyst, where expertise in fraud investigations resulted in substantial savings for the bank. Fernando holds a degree in Software Engineering from General Assembly and has a strong foundation in data analysis and process improvement.