Paula Santiago

Paula Santiago has a diverse work experience spanning over 13 years. In 2020, they became the Inside Sales Team Lead and Inside Sales Associate Level II - Bilingual at NinjaTrader Group, LLC, where they managed and maintained relationships with prospective clients, followed up on qualified leads, and increased buy-ins. In 2019, they were the Service Manager at Journeyman Distillery, where they ensured opening and closing functions were carried out correctly, managed the food quality control, and managed guest interactions on social media platforms. In 2017, they were the Front Of House Manager at Silver Harbor Brewing Company, where they supervised opening and closing functions, assisted and trained staff, and developed the Company Training Guide for FOH and BOH staff. In 2014, they were the Owner / General Manager at Fritz do Caixote and the Front of House & Social Media Manager at Fritz Catering Company. In 2013, they were the Project Coordinator (PMO) / Sales Manager at Zomato, where they managed customer prospecting teams, recruited new employees, mapped and improved sales processes, analyzed key performance indicators, and implemented customized solutions. In 2012, they were an Investor Relations Intern at Bematech S/A. In 2007, they were an Event Coordinator at House Master Sound.

Paula Santiago has a comprehensive education history. Paula completed a Marketing Strategy program at Cornell University in 2016, an Extension Program in Entrepreneurship in Action at Insper Instituto de Ensino e Pesquisa in 2015, and a Bachelor's degree in International Relations and Affairs at Pontifícia Universidade Católica de São Paulo from 2009 to 2013. Additionally, they have obtained several certifications, such as Series 3 from the National Futures Association in 2020, Cicerone from Cicerone in 2019, Disney's Approach to Leadership Excellence from the Disney Institute, Manager from ServSafe Certified, ServSafe Alcohol from ServSafe Certified, and ServSafe Allergens from ServSafe Certified.