Plamen Hristanov

Plamen Hristanov currently serves as the Head of Customer Experience at NitroPack, where responsibilities include developing and executing a customer experience strategy and managing support teams. Previously, Plamen held the position of Head of Support Services at Selligence, emphasizing high-quality service delivery, and was the Head of Customer Support at Jiminny, a company focused on conversation intelligence. Additional experience includes a Technical Support Specialist role at SpotMe, providing troubleshooting and quality assurance, along with customer support functions at Concentrix. Plamen's career began with a directorial role in media relations at Veliko Tarnovo Municipality. Plamen holds a Bachelor's degree in Journalism from St. Cyril and St. Methodius University of Veliko Tarnovo.