Minna Epäilys

Minna Epäilys is an experienced professional currently serving as the Process Manager for the Service Area at Nixu Corporation since August 2017, where responsibilities include enhancing operational practices across multiple Service Units. Previously, Minna held roles such as Process Manager for a specific Service Unit and Security Incident Manager at the same company, focusing on process development and security incident handling. Before joining Nixu, Minna led the Service Management Office at Outokumpu, implementing global ITIL-based service integration, and served as Service Delivery Manager at IBM Finland, overseeing infrastructure services for various clients. Early career experience includes technical support leadership and engineering roles at IBM and as a Product Analyst and Customer Service Representative at Computer Task Group. Minna holds a Vocational Qualification in Business Information Technology from HELBUS Helsinki School of Business and a degree in Physiotherapy from Jyväskylä College of Health Care.