Paulina Ongkowidjaja

Paulina Ongkowidjaja is a highly experienced professional in digital solutions and project management, currently serving as a Digital Solution Manager at NKT since January 2025, where responsibilities include driving IT service rollouts and collaborating with construction teams. Prior to this role, Paulina held the position of IT Project Manager at CHRONEXT and made significant improvements in offer response times through automation projects. With a strong background at HSBC spanning five years, Paulina managed governance, policy localization, and customer experience initiatives while consistently reducing complaints and developing actionable insights. Previous roles have included business finance at UOB, business development at Thiess, and marketing management at Fortis Investments, showcasing a diverse skill set in strategy, operations, and customer engagement. Paulina holds a Bachelor's degree in International Studies from IPU New Zealand.