Manuela Willems

Manuela Willems has extensive experience in financial operations and team management, currently serving as the Head of Financial Operations at NN Group since June 2007. In this role, Manuela leads a team focused on personal development and achieving organizational goals. Previous positions include Business Process Manager and Senior Adviseur FAO, where responsibilities encompassed invoice processing, service management, procurement, and claims management. Prior experience at ING Nederland includes Unit Manager of the Customer Contact Center, overseeing multiple teams and ensuring performance standards were met. Manuela's career began at Vodafone as Team Leader in customer service, focusing on team coaching and quality management. Throughout this career, a strong emphasis has been placed on employee development, customer satisfaction, and operational efficiency.