Hongyan Fan

Hongyan (Susan) Fan is an experienced IT professional currently serving as a Senior Service Manager at NNIT since April 2016, where responsibilities include leading the Patch Control Office team for IT infrastructure service patch planning. Prior experience includes roles as Service Runtime Manager and Infrastructure Project Manager at Volvo IT, where Hongyan was pivotal in managing application operations and executing infrastructure projects across various APAC regions. Additional experience includes IT Production Manager and IT Application Specialist roles at Nokia, focusing on service level agreements and online support, and an IT Specialist position at Motorola, providing crucial support for manufacturing systems. Hongyan holds a Master's degree in Software Engineering from Nankai University, a Bachelor's degree in Management Information Systems from Tianjin University, and has achieved a PMP certification.