Arielle Raymond, CPXP

Arielle Raymond, CPXP has worked in various client success and technical support roles since 2013.

In 2013, they were the Manager of Nebraska East Union at the University of Nebraska-Lincoln, where they supervised employees in three departments, oversaw building special events, and verified accuracy of manager's cash handling reports. Arielle also handled and verified over $8K cash in sales and banks regularly, and prepared detailed shift reports and cash reports.

In 2014, they worked as a Data Specialist at Nelnet, where they ensured accuracy of student loan information by cross-checking between databases, producing double daily output expectation with high attention to detail and accuracy, and managing highly confidential student loan data requiring a government security clearance for hundreds of customers.

From 2015 to 2017, they worked at IBM Smarter Workforce as a Senior Product Support Specialist and Quality Monitor & Metric Analyst, where they prepared associate performance audits and department efficiency statistics, and worked remotely with minimal direction or oversight. Arielle also worked as a Technical Support Specialist, providing solutions to customers via phone and email, exhibiting advanced problem solving and logical reasoning skills, and delivering excellent customer service and communication skills working with customers globally.

Since 2020, they have been working at Nobl as a Client Success Manager and Account Coordinator. In their role as Client Success Manager, they create and leads education session and best practice presentations, both virtually and in person, develops strong relationships with C-suite leaders and key stakeholders within healthcare systems and hospitals, and analyzes client data and finds correlations and trends. As an Account Coordinator, they write best-practice articles, end user guides, and creates training presentations, creates and manages newsletter email campaigns for clients, and configures and customizes client platforms.

Arielle Raymond holds a Bachelor of Arts (BA) from the University of Nebraska-Lincoln in Spanish Language and Culture, Communication Studies, and a Minor in Business Administration. In 2012, they also completed a summer language and culture immersion program at the University of Deusto in Spanish Language & Culture. In October 2021, they obtained their Certified Patient Experience Professional (CPXP) certification from the Patient Experience Institute.