Josh Johnston is an experienced operations manager currently overseeing Optus Operations at Nokia since February 2025. Previous roles include Service Delivery and Assurance Team Manager at Symbio, where Josh managed global service assurance teams, and implemented an ITIL-aligned Incident, Problem, and Change Management framework. Additionally, Josh held various management and engineering positions at Optus, encompassing responsibilities for NBN HFC network management and leading engineering teams. Earlier experience includes a supervisory role at Coles. Josh holds a Master's Degree in Engineering Management and several other qualifications in telecommunications engineering from the University of Technology Sydney and TAFE NSW.
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