Rajiv Kumar is currently a Care Director at Nokia, where they lead technical support services for Vodafone Idea Ltd. With over twenty years of experience in telecom operations, projects, technical support, and customer relationship management, Rajiv has held key roles at various companies including Lucent Technologies, Alcatel-Lucent, and Nokia Siemens Networks. They have a PGDBM in Business Management from the Narsee Monjee Institute of Management Studies. Prior to their current position, Rajiv contributed as a Regional Care Program Manager and a Subject Matter Expert, showcasing expertise in customer engagement and technical support.
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