Joy Melgarejo

Joy Melgarejo has extensive work experience in customer support and business care. From 2012 to 2014, they worked as a Collection Specialist at Sykes, where they were responsible for managing customer accounts and processing payments. In 2014, they joined Careers Australia as a Student Support/Study Coach, assisting Australian students with enrollment inquiries and providing training support. Joy then joined Etisalat in 2017 as a Sr. Business Care Representative, supporting SMB and Enterprise customers with account and technical inquiries. Joy recently started working at Nomad in 2021 as a Customer Support Associate. The specific responsibilities and end dates for their roles at Nomad are not provided.

Joy Melgarejo has a diverse education history. From 2015 to 2019, they attended the University of the Philippines, where they pursued a Bachelor of Arts degree in Multimedia Studies with a focus on Information Technology. Prior to that, from 2014 to 2016, they studied at Careers Australia Education Institute Pty Ltd, completing a Diploma in Business & Management with specializations in HR and Marketing. In 2008 to 2010, they attended SEAict, where they acquired a Comprehensive Internet and Web Programming certificate. In addition to their academic qualifications, Melgarejo has obtained several certifications. Joy received a TESOL certificate from the American TESOL Institute in March 2016. In March 2010, they completed a Basic Nihongo (Level 4) course at Camarines Sur Information Technology Center. Moreover, they completed an English Proficiency Program from Southeast Asian Institute of Computer Technology in February 2010. Furthermore, Melgarejo has obtained certifications such as "SEO for Social Media" from LinkedIn in April 2021 and "eMarketing & Social Media - Grow your Business" from Etisalat Academy in November 2019.