NORCOM 911
Roky Louie has extensive work experience in various roles and industries. From 2001 to 2004, they worked as a Sales Consultant at Qwest. In 2004, they joined Electrograph as an Account Manager before moving on to NORCOM 911 in 2009. At NORCOM 911, Roky held several positions including Telecommunicator/Communications Training Officer, Team Supervisor, Training Coordinator, Human Resources Coordinator, and currently works as the Deputy Director of Operations. Their employment history demonstrates their growth and expertise in the telecommunications and operations field.
Roky Louie earned a Bachelor of Science degree in Human Resources Management/Personnel Administration from Western Governors University in 2016 and a Master of Business Administration degree in Business Administration and Management from the same university in 2017.
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NORCOM 911
NORCOM provides 911 services and police, fire and EMS dispatch for the northeast part of King County. Currently NORCOM provides service for over 700,000 community members, which include 14 fire departments and 6 police departments. NORCOM’s service area ranges from urban environments to two of the busiest traveled mountain passes in the state. This gives NORCOM dispatchers a unique experience of the types of calls they handle and the experiences they have every single day. Dispatchers are the first of the first responders who help by providing assistance to those who do not know where else to turn. Handling emergencies, non-emergencies and referring callers to additional resources is the core function of NORCOM dispatchers. What sets NORCOM apart is the positive and encouraging atmosphere. Tactical Dispatcher Devin Randall captured it best when she said, “We are a cohesive team, supporting one another through busy days and tough calls; many of them feel like family to me. I felt lost in my career path until I found NORCOM.” We are looking for hard working, servant minded individuals to join our team. If this resonates with you and you want to be on a team that makes a difference and supports one another then NORCOM may be a good fit for you.