Michal Ziaja

Michal Ziaja is a seasoned professional with a Master's degree in Political Science and Government from the University of Silesia in Katowice. Currently serving as a Customer Success Manager at Nordcloud, an IBM Company, since April 2022, Michal focuses on meeting contractual service level agreements, driving cost reduction and service improvements, and fostering client relationships to understand and address needs. Previous roles include Business Development Manager at Wi-Fi UK and A-Plan Insurance, where effective marketing initiatives and contract negotiations contributed to increased turnover and revenue. Earlier career experience as a Customer Relations Specialist at 3CARGO and Sales Manager at CHABOUN LIMITED provided foundational skills in customer engagement and sales pipeline development.