Niklas Tirkkonen

Niklas Tirkkonen has extensive experience in digital customer engagement and management, currently serving as Head of Customer Engagement at Nordea. Previously, Tirkkonen held several key roles at HMD Global, including Global Director of Digital Experience & CRM, Global Head of Digital (acting), and Global Head of Digital Experience. Prior to this, Tirkkonen worked at Accenture as Digital Delivery Lead, Manager, and Consultant, and also served as a Research Assistant at Aalto University School of Science and Technology and a Business Analyst at Alekstra Oy. Educational qualifications include a Master of Science in Telecommunications Management from Teknillinen korkeakoulu-Tekniska högskolan and additional studies at Grenoble INP - UGA.