Nordia
Philippe Dubois has extensive experience in telecommunications, currently serving as a Voice Administrator at Nordia Inc. since August 2001. Prior work experience includes positions as a Technician at Info Consiliari from January 2001 to August 2001 and at Gexel Telecommunications from November 2000 to January 2001. Philippe Dubois has completed multiple certifications from Interactive Intelligence, including ICVP - Interaction Center VoIP Professional and various courses in Interaction Center technologies. Philippe Dubois holds a degree in Technicien en micro-informatique from Collège de l'Estrie, obtained in 2000.
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Nordia
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.