Nordia
Yanick Daviault has been working in the IT support field since 2002, with experience in voice and communication administration. Currently, Yanick is the Director of IT Support at Nordia Inc., holding previous roles as Voice & Dialer Manager at the same company and as a Senior Telephony Analyst at Equinox. Yanick has also completed multiple Interactive Intelligence courses to further their knowledge in the field.
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Nordia
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.