Jane Ricketts

Jane has been on staff with Nordis for over 18 years, supporting and servicing clients with their various communication projects and programs, both inside and outside of the Expresso platform. She commenced as a traditional print/mail Account Manager just as Nordis began to build its Expresso customer communications management software, which has since transformed communications administration for so many clients. And now, as Sr. Director, Quality, Service, and Support with Nordis’ Client Success team, she leads Client Success, ExpressoVote, and Client Success Support teams.

Using her extensive experience gained in various service industries, as well as critical troubleshooting skills and process improvement training, she is a trusted advocate and advisor for both Client Success team members and clients alike. She is also an important liaison with Nordis’ Sales, Production, and Solutions teams, ensuring that strict quality assurance procedures are followed – and that the clients receive First-Class service always.