Erica Bliss

Erica Bliss is an experienced Customer Care Supervisor at Nordstrom, a position held since June 2011, with a focus on people leadership, customer care excellence, project management, and high-volume talent acquisition. Erica manages teams of 10-25 employees, demonstrating expertise in change management, coaching, and aligning service initiatives with business goals. Notable achievements include the development and facilitation of the Customer Care Gamification & Incentive program and participation as a leader in the Nordstrom Engagement Action Team. Prior roles at Nordstrom also included Customer Care Lead for Executive Escalations and Customer Care Specialist. Earlier experience includes customer service, sales, and marketing roles at Nikwax and Jax Mercantile Co. with educational qualifications comprising a Bachelor of Science in Agricultural Business and Management and Equine Science from Colorado State University, along with a high school diploma from Holy Names Academy.