Nicholas Keyes

Nicholas Keyes is an experienced technology support professional currently serving as a Technology Support Technician at North Carolina Agricultural and Technical State University since October 2023. Keyes has successfully coordinated technical support for significant health events, resolved numerous technical issues, and improved operational efficiency by reducing system downtime. Previous roles include Product Manager and Senior Analyst at The Cigna Group, where leadership was directed towards enhancing productivity and user experiences through innovative software solutions. Additionally, Keyes has a background as an Information Technology Analyst at Ally, developing user-centric applications, and as a Student Worker Team Leader, where training and campus engagement efforts were conducted. Keyes holds a Bachelor of Science in Graphic Communication Technology with a focus on User Experience from North Carolina Agricultural and Technical State University.