Andy Untalan

Andy Untalan has over 20 years of experience in customer service and management, currently serving as the Manager of Customer Experience at North County Transit District since October 2016. In this role, Andy focuses on safe, reliable, and user-friendly public transit services, ensuring high-quality customer interactions across various operational modes. Prior experience includes roles at Jack in the Box, where Andy supervised call center representatives, managed guest relations, and resolved escalated customer issues. Additional roles at Anchor General Insurance Agency and GEICO involved claims investigation and evaluation, including identifying potential fraudulent activities. Andy holds a degree from San Diego State University, completed in 2001.