North County Transit District
Andy Untalan has over 20 years of experience in customer service and management, currently serving as the Manager of Customer Experience at North County Transit District since October 2016. In this role, Andy focuses on safe, reliable, and user-friendly public transit services, ensuring high-quality customer interactions across various operational modes. Prior experience includes roles at Jack in the Box, where Andy supervised call center representatives, managed guest relations, and resolved escalated customer issues. Additional roles at Anchor General Insurance Agency and GEICO involved claims investigation and evaluation, including identifying potential fraudulent activities. Andy holds a degree from San Diego State University, completed in 2001.
North County Transit District
North County Transit District is the primary public transportation system in North San Diego County. Every year, millions of passengers ride our COASTER commuter trains, SPRINTER hybrid rail trains, BREEZE buses, FLEX and LIFT paratransit. Our team is committed to providing safe, convenient, reliable and user-friendly transportation services to people in the region. We have more than 63 miles of rail lines serving 23 stations, and 30 BREEZE bus routes with more than 1,600 stops. In recent years, we added new COASTER locomotives that have a 90% emission reduction compared to other locomotives and 64% more horsepower. Since FY19, we have also added 70 new Compressed Natural Gas (CNG) buses to the BREEZE fleet. NCTD cares about providing mobility to every individual in our growing region while helping to protect our environment. Being part of the NCTD team means contributing to clean, reliable public transit service. Ready to start your journey with us? Visit our careers page for more information: https://gonctd.com/careers-nctd-north-county-transit-district/