Rob Scott

Rob Scott is an experienced ICT Business Support Manager currently overseeing a technical/service desk team at North Northamptonshire Council and East Northamptonshire Council since March 2020. Previous positions include Technical Services Manager at Retail Assist, where leadership of a 30-member technical team was pivotal in achieving company targets, and Business Systems Team Leader at Best Deal Insurance Ltd, focused on enhancing helpdesk operations. Rob's career began in the data communications sector with Jaguar Communications, progressing from a Junior Field Service Engineer to Help Desk Manager. With a foundation in IT service management frameworks such as ISO2001 and ITIL, Rob has a solid track record of optimizing technical support environments across various organizations.