North Penn YMCA
Kimberly Muenzel is an experienced professional with a diverse background in customer service and management. Currently serving as a Call Center Manager at Lowry Services since October 2021, Kimberly oversees a team of customer support specialists while successfully implementing and maintaining the company's phone system. With over 15 years of experience in fitness instruction, Kimberly has also been a Group Fitness Instructor at North Penn YMCA since January 2006 and at Crunch Fitness until October 2021. Previous roles include Customer Service Manager at Expo Logic, where Kimberly managed a customer support team and improved service processes, and Technical Support Manager at Monsoon Commerce, focusing on customer satisfaction and process efficiency. Kimberly's extensive experience began at North American Title as an Escrow Assistant/Customer Service Manager, transitioning through various roles in technical support and service delivery, ultimately establishing a robust skill set in team management and customer relations. Kimberly holds an Associate's degree in Commercial and Advertising Art from Northampton Community College.
North Penn YMCA
North Penn YMCA's mission is to make the community they serve a better place to live. Through programs and activities, they strive to enrich and strengthen families; provide wholesome, supervised recreation; offer positive learning, leadership, and character development opportunities; and promote wellness for all people, regardless of ability to pay.