Patrick M

Patrick M is an experienced IT professional with a specialization in bilingual support and client service analysis. Currently serving as a Senior IT Client Service Analyst at Northbridge Insurance since February 2018, Patrick has developed a strong skill set in troubleshooting and customer service across multiple roles. Previous positions include Bilingual IT Support Analyst at Quartet Service Inc., Bilingual IT Support Coordinator at B-Line Technical Services Inc., and Bilingual Service Desk Analyst at Government Shared Services. Patrick's technical expertise is complemented by a Certificate in Introduction to Cyber Security from The Open University, obtained in 2016. Throughout a career spanning over a decade, Patrick has consistently focused on delivering exceptional customer experiences while identifying opportunities for service improvement and operational efficiency.