Brighid Whalen

Brighid Whalen possesses extensive experience in service management and IT operations, currently serving as the Director of Service Management and IT Operations at Northeastern University since March 2011. Previous roles at Northeastern include Assistant Director of Project & Service Management and Manager of IT Service Management, Communications, and Training, where Brighid led teams to implement effective process and technology solutions. Prior experience includes positions at Adidas Group as Program Manager and Principal Systems Analyst and at Digitas as Strategic Business Solutions Consultant, alongside roles at Procter & Gamble and The Gillette Company. Brighid holds a Master’s Degree in Communications from Northeastern University and a Master’s Certificate in Project Management from The George Washington University, complemented by a Bachelor of Science in Management Information Systems/Accounting from Northeastern University.