Eryue Xu

Eryue Xu is a Visiting Researcher at Northeastern University, focusing on evaluating and optimizing conversational AI systems with a user-centered approach. Previously held roles include UX Researcher positions at Resmed and Koupon.ai, where efforts centered on usability improvement initiatives and combining qualitative and quantitative research methods. Eryue has experience as a Teaching Assistant and User Research Assistant at Georgia Institute of Technology, where design and surveys informed privacy-focused product features. A capstone project at The Home Depot involved mapping user journeys, while work at Sam's Club integrated inclusion and accessibility design for robust user persona kits. Eryue's professional journey includes a Product Manager role at Liaoliao Technology and a UX Researcher co-op at HARMAN International, complemented by a solid academic foundation with a PhD underway at the University of Illinois Urbana-Champaign and prior degrees from Georgia Institute of Technology and UC San Diego.