David Bellinger

Customer Insight Manager at Northern

David Bellinger is an experienced professional in the transportation sector, currently serving as the Head of Customer Insight and Senior Economic Planner at Great British Railways Transition Team since January 2022. With a focus on developing the Customer Experience Strategy within the 30-year Whole Industry Strategic Plan, Bellinger has also held the role of Customer Insight Manager at Northern since June 2019. Previous experience includes working as a Transport Consultant at Steer from December 2011 to May 2019 and an internship at Transport for London in late 2011, where an analysis of a bus prediction algorithm was conducted. Additionally, Bellinger had a freelance career as a classical singer from September 2005 to September 2010. Educational qualifications include a Master of Science in Transport from the University of Westminster and a Bachelor of Science in Physics with Philosophy from the University of York.

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Northern

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Northern plays a vital role in the north of England by connecting tens of thousands of people by rail to work, leisure, education and more every day. We are publicly-owned, headquartered in York, and our parent company is DfT OLR Holdings Ltd (DOHL) which is owned by the Secretary of State for Transport. Northern Trains Limited is a subsidiary of DOHL. There are many exciting plans and benefits to come for Northern. These include: - The continued roll-out of new state-of-the-art trains with a top speed of 100mph - Extra capacity delivered by the new fleet - A major deep cleaning program of all trains - An overhaul of on-board cleanliness to ensure every journey will be made on a train fit for passengers - New technology is being trialled to identify crowding pinch points to reduce overcrowding - Work is underway to extend platforms at 30 stations across the network to allow for longer trains and to improve journeys